Complaint
DiamondX 9K Gold Heart Shape Pave CZ Diamond Earrings
General information
-What are lab-grown diamonds?
A: Lab-grown diamonds are diamonds created in a lab instead of being found naturally. They look and behave just like natural diamonds. Lab-grown diamonds are just as durable and brilliant as natural diamonds. They have the same physical and chemical properties, including hardness and brilliance.
-Are lab-grown diamonds a more affordable option?
A: Yes, lab-grown diamonds are considered a more affordable option compared to natural diamonds. Due to the controlled and efficient manufacturing process, lab-grown diamonds can be produced at a lower cost, making them more accessible and budget-friendly for consumers.
-Do lab-grown diamonds retain their value?
A: Lab-grown diamonds, like natural diamonds, can retain their value. However, it's important to note that the value of any diamond, whether lab-grown or natural, can be influenced by factors such as market conditions, overall demand, and specific characteristics of the diamond.
Customization
-Can I customize the design of my jewelry piece?
A: Yes, we provide customization options for jewelry pieces with lab-grown diamonds. You can work with our team to create a personalized design that reflects your unique style and preferences. Whether it's adjusting the diamond size, choosing a specific setting, or creating a completely custom piece, we're here to bring your vision to life.
Engraving
-Do you engrave on the inside or the outside of the jewelry?
A: The standard engraving that we offer is on the inside of the jewelry, with the exception of our signet jewelry. We can also engrave on the outside of most plain jewelry, upon request; please contact us to find out if this is possible and what the additional cost would be.
-What type of fonts do you offer?
A: For engraving on the inside of the jewelry, we can offer a script font upon request.
-Can I send the jewelry back for engraving?
A: Yes, absolutely. It's a good idea to verify that the ring fits correctly before having it engraved, as engraved items are non-returnable.
-How long does engraving take?
A: For engraving on the inside of the jewelry, there is no delay as the process is done in-house prior to shipment. If you send the jewelry back to us for engraving, it typically takes about 5-7 business days to process before the ring is shipped back to you.
-What type of engraving process do you use?
A: For engraving on the inside of our jewelry, we use a computerized diamond tip. This provides a smooth engraving that will not irritate the finger.
Maintain
-How do I clean and maintain my lab-grown diamond jewelry?
A: To clean and maintain your lab-grown diamond jewelry, you can use mild soapy water and a soft brush. Gently scrub the jewelry to remove dirt and debris. Rinse it thoroughly and pat dry with a clean, soft cloth. Regular cleaning helps keep your lab-grown diamond jewelry looking its best.
Shipping
-Do you offer shipping services?
A: Yes, we offer shipping services like DHL, FedEx etc. for our lab-grown diamond jewelry. Once you have made your purchase, we will carefully package your jewelry and arrange for its safe delivery to your desired location. Shipping options and related costs will be provided during the ordering process.
Policy
-What is your return or exchange policy?
A: We have a return or exchange policy in place to ensure customer satisfaction. If, for any reason, you are not completely satisfied with your purchase quality, please reach out to our customer service within a specified timeframe. We will guide you through the return or exchange process based on our policy, which may include factors such as the condition of the item and any customization involved.
-Do you provide resizing or repair services for lab-grown diamond jewelry?
A: Yes, we provide resizing and repair services for lab-grown diamond jewelry. If you need your jewelry resized or repaired, you can contact our customer service or visit our store. Our team will assess the requirements and guide you through the process to ensure your jewelry fits perfectly or is restored to its original condition.
-Are there any warranties or guarantees on your products?
A: Yes, we offer warranties or guarantees on our lab-grown diamond jewelry. Our products are crafted with care and undergo rigorous quality checks. We stand behind the quality of our jewelry and provide warranties or guarantees that cover manufacturing defects or certain aspects of the product. The specific terms and duration of the warranty or guarantee may vary, so it's recommended to review the details provided with your purchase or contact our customer service for more information.
