Complaint
500W Portable Power Station
Please find below details for the portable power station. If you feel hard to find useful information or feel confused, consult us.
Q1. what is your company major products? A:All kinds solar controller,single phase and three phase pure sine wave inverter ,solar battery, solar panel,solar generator,solar power system. Q2: What is the MOQ ? Can I take samiples before formal order? A: Our MOQ is 50pcs for each. Welcome take sample order to test our quality,mixed samples are acceptable too. Q3: How long is your delivery time ? A: Generally it is 3-5 days if the goods are in stock. Mass production time needs 1- 2 weeks base on the quantity you need. Q4: What is your terms of payment ? A: Small order you can pay by western union, PayPal or 100% T/T in advance Big order can pay by30% T/T as deposit,balance 70% pay by T/T before shipment. L/C also acceptable. Q5:How do you ship the goods and how long does it take to arrive ? A:we usually ship the samples and small orders by DHL, UPS,TNT,FEDEX, it usually takes 3-5daays to arrive.The big order usually shipped by air or by sea,by air also very fast need only 5-7 days to arrive. By sea will need more long time, need about one or two months,this depend on the country you are. Q6:Is it able to print my logo on the goods ? A: Yes .But if you need print your logo on the goods, we will have MOQ, more information please contact our sales. Q7: How to deal with the defective goods ? A:firstly ,our warranty time is 18 months, our products are produced in strict quality control systemand the defective rate will be less than0.5%.Secondly,during the guarantee period,we will send newgoods with new orders for small quantity.For defective batch products, we will repair them andresend them to you or we can discuss solutions. |
