Complaint
| Model | ZHEV-AC07-D | ZHEV-AC11-S | ZHEV-AC22-S |
| Rated Input Voltage | AC220V±10% | AC380V±10% | AC380V±10% |
| Rated Power | 7KW | 11KW | 22KW |
| Rated output current | 32A | 16A | 32A |
| Current adjustable | 6A-32A | 6A-16A | 6A-32A |
| Frequency | 50HZ / 60HZ | ||
| Charging Connector Type | IEC 62196-2 (type 2 /Mennekes) plug | ||
| Connector Type | SAE J1772 (Type 1) | IEC 62196-2 (Type 2) | |
| Warranty | 2 years | ||
| Certification | CE | ||
| Charing Status Monitoring | by Screen / APP / Online managing system | ||
| Making the Adjustments (current) | by APP / Online managing system | ||
| Internet Connection | Ethernet /LAN ( RJ-45) 2.4GHz WIFI LTE Category 4 (4G optional)/SIM Card module | ||
Q: Are you the factory or trading company?
A: We are factory with more than 20 years in the field of DC power supply solution, traction power supply and new energies. We warmly welcome you for the visit.
Q: How is the delivery time?
A: Generally, the delivery time between 7-30 days after getting client's payment.
For accurate info depends on the products and the quantity, we can make further communication on this.
Q: Do you have MOQ requirements?
A: MOQ is 1 set for most of the products, only MOQ for 7KW, 11KW, 22KW ev charger is 10 sets.
A: How long is your warranty time?
Q: We provide 2 years warranty for our clients.
Q: Can you provide customized service?
A: Yes. we have been getting involved with the OEM and ODM projects since 2004.
So that we can provide professional customized service for our clients.
Q: Do you have after sales service?
A: Yes, we have the after-sales service team.
Our after-sales engineer Can give the support and instruction by video or phone call while needed.
Q: Do you make the test after finishing production?
A: Yes, our production engineer team will do the test while goods finished, and we will prvoide the test info to clients for reference before delivery.
