Q: Are you Factory?
A: Yes, we are factory.
Q: What specification should we provide to get a Proper Quotation?
A: Application, density, dimension, color, quantity, packing requirements.
Q: Can you provide us Samples?
A: Free samples on standard models but the freight is collect.
Q: What is your Shipping Terms?
A: Sea, air and express (DHL, FEDEX, UPS, EMS…etc.) delivery ways are available.
Q: What is your Payment Terms?
A: T/T (Bank transfer), Credit Card, E-checking, PayPal, and other payment ways are acceptable.
Q: What's the Delivery Time?
A: 3-7 days for the samples delivery; 15-20 days for production lead time.
Q: How could you ensure our Money Safety and Quality Excellence?
A: We are an Assessed Supplier on Alibaba. And if you still have concern about money safety, we can build a trade assurance order on Alibaba for you. For any quality problem, we always provide full after-sales service, including free goods replacement and
refunding.
Q: Can you realize our Customized Design or put our Logo on the product?
A: Sure, we have a professional design team. OEM or/and ODM are warmly welcomed.
Q: Can we visit your factory for Product Inspection before delivery?
A: Yes, you are most welcome to visit our factory.
Q: What is your Packing Method?
A: Plastic bags, carton box, pallet package, etc.
Q: What are the Other Items you supply?
A: We manufacture various foam / sponge items or relevant products, including memory foam cushion, memory foam sleeping pillow,
memory foam travel pillow, and mother & baby care products. And we'd love to send you a catalog if you require so.