FAQ 1. Q: Are you a factory or a trading company? A: We are a factory. We have our own foreign trade department, domestic trade department, R&D department, technology department, production department, etc. The factory covers an area of about 30,000 square meters and has advanced large-scale machinery and equipment. The annual product production capacity has reached 300,000 square meters.
2. Q: Can you provide OEM or ODM service? A: Of course, we enthusiastically accept OEM and ODM orders.
3. Q: Can you make the door according to our drawings? A: Yes, we can. Our factory has a professional technical department that can provide professional technical support for your drawings.
4. Q: Do you have a minimum order quantity? A: We have no minimum order quantity.
5. Q: Can you provide samples? Is it free or does it cost extra? A: We will send the samples via DHL, UPS or other international express within 10-20 days. If it is a small sample or material sample, we can provide it for free and only charge a certain shipping fee. If it is a relatively large sample, we will first charge a certain sample fee and freight. 100% refund when placing bulk orders.
6. Q: Can we use our freight forwarder? A: Yes, you can. We work with many freight forwarders and we can also recommend some to you if you need Forwarders, you can compare prices and services.
7. Q: What are the payment terms for your trade? A: Normally, T/T, 30% deposit to start production, and the balance to be paid before shipment. We will show you photos of the products and packaging before you pay the balance.
8. Q:Do you have warranty and after-sales service? A: Yes, depending on the product, usually our warranty is 1-2 years. Our after-sales service will reply to you within 24 hours.
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