Complaint
Q: Could I have prices of your products?
A: Welcome. Please feel free to send us inquiry here. We will reply you within 24 hours.
Q: Can I get a sample before the bulk order?
A: Yes, we welcome sample order to test and check quality.Mixed samples are acceptable.
Q: Can we print our logo/ company name on products?
A: Yes, of course, we accept OEM, then need you to provide brand authorization to us
Q:Do you accept product customization?
A:Yes, of course, please provide specific drawings or parameters, we will quote you after evaluation
Q: What is the lead time?
A: The lead time depends on the quantities ordered, generally within 7-20 days after receiving the payment.
Q: What is your Trade Terms?
A: We accept EXW, FOB, CIF, FCA, etc.
Q: What is your payment method?
A: We accept T/T, Western Union, Paypal, irrevocable L/C at sight, etc
Q: Do you inspect the finished products?
A: Yes, each step of production and finished products will be came out inspection by QC department before shipping. And we will provide goods inspection reports for your reference before shipment
Q: How to solve the quality problems after sales?
A: Take photos of the quality problems and send to us for our checking and confirming, we will make a satisfied solution for you within 3 days.
