Complaint
| Product Name: | Kitchen Cabinet |
| Product model: | Customized cabinet |
| Cabinet materials: | customized/optional (particle board, multi-layer board, flame retardant board, OSB European pine board, children's board, New Zealand pine board, rubber wood, stainless steel...) |
| Cabinet door material: | customized/optional (particle board, OSB European pine board, PET door board, PET directional board, PET oak board, powder coated door board, painted door board, mixed oil door board, stainless steel door board...) |
| Cabinet countertop material | Customized (artificial stone, quartz stone, patterned stone, slate...) |
| Size: | Customized |
| Colors: | customizing |
| Function configuration: | customization |
| Plate brand: | default factory standard small brand, brand can be upgraded |
| Hardware brand: | default factory standard small brand, brand can be upgraded |
| 1. Consulting customer service | >>> | 2. Budget quotation | >>> | 3. Confirm the plan | >>> | 4. Place an order for production |
| 8. technical guidance | <<< | 7. Delivery and installation | <<< | 6. delivery | <<< | 5. Payment of final payment |
| 1. high-density fiberboard | 2 .OSB particle board | 3 .multi-layer solid wood board | 4. Xiangshan wood board |
| 5 . oil oak solid board | 6.Children's Room Special Board | 7. Thai rubber wood | 8 .New Zealand pine |
| Regarding packaging and shipping | Customized furniture is shipped in loose packaging by default. Due to the unique nature of customized products and the varying labor costs in different countries and regions, you can contact us to communicate and assemble them for shipment. |
| About Production Cycle | Modifications to customized orders within 8 hours are acceptable, and cannot be made after 8 hours of payment. As the product has already been produced, please carefully check the drawings before confirming them. As it is a customized and large product, there are measurement and design, communication plans, and determination of plans before placing an order for production in the early stage Etc. Confirming the order, starting from the second day after the production payment is received, the production cycle for panel type paint free furniture is 18-30 days, and for solid wood paint furniture is 40-2 months. The specific time depends on the complexity of the materials and styles. |
| Regarding returns and exchanges | As customized furniture is a product tailored to your desired style, material, color, size, and configuration, it cannot be resold after placing an order for production. Therefore, all products are confirmed by the buyer and cannot be returned or exchanged after placing an order for production. |
| Regarding the color difference between photos and actual objects | The product images displayed by our company are physical photos or 3D renderings. Due to factors such as camera equipment, display parameters, lighting, and shooting angle, there may be slight color differences in the received products. This is a normal phenomenon. Please refer to the received products for accuracy. |
| Regarding damage | When picking up and receiving the goods, please check the packaging and products for any damage. If there is any damage, please take more than 3 photos of the damaged parts and contact us within 24 hours. We will provide you with the corresponding solution as soon as possible, Under normal circumstances, replacement parts can take 5-10 days for paint free products and 12-28 days for paint products. Please contact customer service for confirmation on the specific time. |
| About after-sales service | If there are any issues with the products purchased by our company, please take photos and send them back for confirmation in a timely manner to facilitate negotiation and resolution. |
| Additional charges | Our company's default quotation for customized products is based on the standard price of the basic model. If you need to upgrade materials, brand, add configurations, accessories, as well as special process treatments, special shapes, arc arches, etc., please consult customer service, |
| About Configuration | The default configuration for customized home furnishings is the basic standard hardware, and other accessories and configurations are calculated based on the actual situation. If you have any special requirements, please inform us to avoid unnecessary losses. The designer should handle it before placing an order to avoid losses such as making mistakes. |
