Complaint
FAQ |
Q: Can we visit your factory? Sure. We located in Zhangjiagang city which is very near Shanghai. For overseas customers, you can fly to Shanghai Pudong International Airport. We can pick you up in the Airport. (or Hongqiao International Airport. ) We also provide visit online by video. Q: How can we get the exact price of plastic machine? Contact us with the products size, shape, annual quantity and photo if possible. We can recommend our machine models with quotation. Q: Do you provide any spare parts with machine? Yes, we offer all necessary spare parts before shipment.(contact us for packing list ) Q: How about your after-sale service ? We offer manual instruction and engineer training before loading,after shipment we provide 24 HRS online support, video technical support or field installation assist. Q: What is the lead time? For customized machine, it takes about 45-50 days after deposit. For stock machine, fast shipment. ( The actual production cycle will vary according to the degree of customization.) Q: What is the warranty period for your machine ? 12 months warranty for components and technical support . Q: Do you provide custom machines? Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers products to meet customer' needs. Q: How can we install the machine when it arrives? We can send experienced technicians to customer's country for guiding the installation and commission the machine, also train the customer's employees. Q: What's DAWSON's advantage? DAWSON provide customers with turnkey projects. Including plant design, plastic machine and mold installation, debugging, also we can source the auxiliary equipment for customers. We can ship the full set of machines after testing in our factory. It will save a lot of cost and time. DAWSON will be your reliable friend in China, and we will always do our best to give you max support! |
