Complaint
For customer's bulk order, UmeLight provides customized packaging design and production service. Get custom printed packaging for your lighting brand to illumiate your lighting business in your market.
Here the sample package is for LED light bulbs. We can also design different style, different logo for different LED lights. You can also send us your drawing, We can make 99% the same as your design.
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Q1: Can you provide free sample?
A: Yes, we can supply samples for you, you just bear the sample and courier charge, and the charge will be sent back to you after you place order to us.
Q2: What about the lead time?
A: Sample order: 2-7 working days, Bulk order: 25-30 working days.
Q3: Do you have any MOQ limit ?
A: Yes.The MOQ is 3000pcs per item.
Q4: How's your warranty?
A: 2-5 years warranty based on different price range.
Q5: Is it possible to print my logo on LED lights?
A: Yes,Label Sticker or laser printing are available for your own logo design.
Q6: Can we design packaging?
A: Yes. Default is regular packing, we can make customer's own packing over MOQ .
Q7: Can you produce according to customer'design and requirement?
A: Yes,we are the professional manufacturer,OEM and ODM are both welcome.Besides,we have R&D team and our own mould factory backup,no problem for product design.
Q8. How do you ship the lamps and how long does it take to arrive?
A: Samples: send by express ,such as FedEx,DHL,TNT,UPS,EMS. 3-7 days arrive. Bulk orders: send by ship,12-45 days depend on the country.
Q9: What's ur After-Sale Service?
A: Quick reply on customers' questions;If anything goes wrong with the products' quality, we will replace it for you and send it to you with next shipment.
Q10: How do you control the quality ?
A: Our factory will inspect each lamp 4 times. At the same time, we have a professional quality control team responsible for checking and controlling all orders from raw materials to finished products. All products will undergo a hi-pot test and lighting aging test .
Q11: How to deal with the faulty ?
A: 1.All lights are under strictly quality control to ensure defective rate less 0.2%.
2.During the guarantee period, if any problems, you can contact us anytime.
Q12: What is your trading terms?
A: We accept all trading terms: EXW/FOB/CIF/CFR etc.
Q13: What is your payment terms?
A: We accept payment terms of L/C, T/T etc
Q14: What is kind of lights/lamps you can produce?
A: We factory LED light bulbs, filament bulbs, candle bulbs, LED spotlights, light fittings, light fixtures, led lamps,led strip lights, christmas lights, led grow lights,luminaire, lamps for room,smart light bulbs,interior light, lighting applications, commercial lighting, office lighting, one-stop custom lights for wordwide lighting wholesalers, distributors & retailers.
| A. NUMBER OF EMPLOYEES | |||||||||
| Total employees | Management & administration | Production | Quality control | Design & printing | Total sales | English-speaking sales | Total engineers | English-speaking engineers | Other (logistics, canteen…) |
| 79 | 16 | 62 | 4 | 2 | 5 | 3 | 2 | 1 | 3 |
| B. WORKING TIME | |||||
| Operating hours | No. of hours / shift | No. of shifts per day | No. of shifts per week | No. of days off / month | Max overtime / month |
| 8 hours a day | 8 hours | 1 | 6 | 4 | 36 hours |
| C. LEAD TIMES (for an average order, for the client's intended production, according to the factory) | ||||
| Peak production months | Slow production months | No. of days from reception of PO to reception of all materials & components | No. of days needed for the manufacturing processes | Size of average order (used for estimate) |
| October to May | June to September | 15 | 20 | 300,000 pcs |
| Note: some of this information is provided by the factory and could not be verified as part of this audit. | ||||
| D. Production capacity | ||
| Product Line Name | Production Line Capacity | |
| LED Bulb/Down Light/Smart Light/Panel Light/Tube Light/LED Lamp/LED Strip Light/LED String Light/Grow Light | 8 | |
