Complaint
FAQ
1.Q: Where is your factory located?
A: Our factory is located in Guangzhou city, Guangdong Province, China. There are about 80 workers in our factory. We still try to enlarge our capacity. It is about 30 minutes from Guangzhou South Railway Station. Warmly welcome to visit our factory.
2.Q: Do you provide samples? Is it free or extra?
A: Yes, we can provide samples for free. Welcome to ask us for a sample if you need it.
3.Q: What is your warranty on your products?
A: 4-5 years quality warranty.
4.Q: How long is your delivery time?
A: Generally it is about 30 days, or it is according to quantity.
5. Q: How could we pay for you?
A: Usually By T/T, or other payments can be negotiable.
6.Q: Do you have any certificates of the items you have?
A: Yes, we have got CE0123, ISO13485, CFDA, and FDA approved for main products.
7.Q: Does this product support customization?
A: Yes, we have an R&D team for new product innovation. We will do our best to achieve your goal.
8.Q: How is your after-sale?
A: Any questions, please feel free to contact us. We have a strict Q&A system. I believe that we have responsibility for the after-sale.
