Complaint
Frequently Asked Questions
Q: What's Service commitment?
A: 1.Provide clients one-year warranty to make sure the machine work well;
2.We always keep certain inventory level of spare parts, which means the replacements can be sent to you timely;
3.Send every client a preferential quotation.
Q: What to do if the machine has a problem?
A: 24 hours timely response of mail and phone calls. If the parts broken belong to non-artificial factors within 12 months, we offer free replacement. If beyond 12 months, customers should bear the freight back and forth and accessories cost.
Q: How long is the warranty of your equipment?
A: Our warranty period is one year generally.
Q: What is your payment term?
A: Our usual payment term is: 30% TT in advance, 70% TT before shipment. Other ways can also be received after we both sides discussion and agreement.
Q: Does your price include freight?
A: Our usual price is based on FOB Shanghai, if you request CIF, please give us your delivery port, and we will give you CIF price.
For better offer our suggestion and prepare quotation, hope we can know below info from you:
A. Your bag size
B. Your bag picture
C. Packing weight
D. Packing speed requirement
E. Exactly product need to packed
