Complaint
Established in 2014, HQD is a global international brand of Shenzhen HanQingDa Technology Co. Ltd.
HQD is dedicated to creating a satisfying vaping experience based on producing innovative products and excellent service.
As one of the leading brands in the vape industry, HQD has a professional R&D Team and laboratory ,4 modern factories over 2000 workers who make great efforts to serve more than 100 million consumers worldwide.
And we have established strategic partnerships with Japan , Imperial ,British American ,711, GS25,and Wal-Mart,as well as the world's top 500 companies.
If you have any needs, welcome to contact.
- OEM/ODM supported.
- 800K units daily production capacity and fast delivery.
- 4 factories with total 5000+ employees.
- Strong R&D capability with 300+ engineers.
- High stable quality by 100% inspection before shipment.
- Top brand in US, Russia, Europe, Australia, etc. and covered 100+ countries.
Q: Whats the moq under your brand and whats the moq for oem service?
A: No reauirement. 500,000 e-cigars if you want to do OEM.
Q: Can we make dual brands with you on the same product?
A: If our brand is not unique in that market, we would think about it.
Q: How do you guarantee product quality?
A: We can guarantee that it is the best quality product on the market with a very low defect rate. For any after-sales quality problems, provide evidence, photos and videos and so on, we will replenish.
Q: Have your e-cigarette products passed any relevant certifications?
A: CE .FCC.ROSH .TPD
Q: Could you please send me empty devices?we will fill juice by ourselves.
A: It is ok, but it is not recommended to do so. Because we have to test before shipment. Since we cannot test empty equipment, the defect rate may be a little out of control.
Q: Can the flavors be customized?
A: Of course!
Q:Does your company have any plans to make different puffs products?
A:Different puffs could be customized as you wish.
Q: What payment method is available?
A: We accept Paypal,TT ,Western Union and Bank transfer.
Q: How about the lead time and delivery time of my order?
A: Lead time is usually 2-10 days depending on the order size and variety; delivery time is normally 3-5 days.
Q: What is the warranty of your product?
A: 6 months warranty from sending out your goods and the accessories.
SHIPPING AND DELIVERY:
1. We usually use DHL,UPS,FedEx to ship items to our customers, which will take 3-7 working days.
2. For sample order, can ship in 24 hours
For order less than 1,000pcs, can ship in 3 working days.
Bulk order can ship within 7 working days.
