Complaint
| PCB type | Sample | Bulky Order |
| Double-sided PCB | 2~3 days | about 7 days |
| 4 layers PCB | 5~7 days | about 10 days |
| 6 or 8 layers PCB | 5~7 days | about 10 days |
| more than 8 layers PCB | 5~7 days | about 10 days |
| Special Printed Circuit Board | about 15 days | 15~20 days |
Can I change my order?
Yes,before production, you could change design or quantity whatever you want;
if boards already been launched to produce, we will check case by case.
Can I cancel my order?
If boards already been launched to produce, we may charge the cancellation cost base on status.
Can I request a special package for my order?
Sure, please advise before shipping.
Will I have to pay any fees on arrival?
Base on local import policy, you may be charged import tariff or customs clearance fees.
Returns and Exchanges Policy
Any complaints, mail us picture which indicate the issues,PO,PN,if need return or exchange,we will advise to find the root reason and solve the problem.
What are needed for quotation?
PCB material, size, quantity, layers, thickness, copper weight, surface, any other special requests.
Can I get a sample?
Yes, we can provide several pieces as sample for the clients to check the quality, usually in charge.
Do you have any minimum order quantity (MOQ) requirement?
Not yet, we can provide 1PCS, the more, the better.
How long until my order ships?
Depends on QTY and boards'spec: 2 day-3 weeks.
Why cannot I track my order yet?
We will send tracking number since goods be sent out, sometimes it needs 1 to 2 days for the deliver to put the information online.
Can I get a quicker delivery option that is guaranteed?
Sure, we provide expedited service.
How do you arrange shipment for us?
We ship the packages by express like DHL, UPS, Fedex etc for small weight, by air or by sea for big weight.
What service do you provide?
We are manufacturing mainly bare PCB printed circuit board, double-sided or multilayer.
How can we trust your quality?
We have more than 17 years of PCB experience and hundreds of customers around the world.
Are you a trading company or a manufacturer?
Manufacturer.
Would you provide any service during holidays, eg: Chinese New Year?
Any inquirys or questions, please send us mails, we'll check and reply you as soon as we can, but there may be a delay for the production.
What type of materials do you use?
FR4,Rogers,Arlon,Alum base,Cu base,etc.
How do you prepare the components?
We purchase from reliable channels which can ensure the quality and competitive.
Why some components are more expensive than our country?
Depends on market,and Tariff matters.
Why prices of components can be valid for short time?
Large changes in market demand also affect components price changes.
Why always need the detailed manufacturer Part number or web link?
Facilitate our internal system tracing.
Why do some components cost so much and need much lead time?
Depends on market, and Tariff matters.
