Complaint
| Model | CapacityM³/Batch | Power(KW) | Mixing degreeCV<% | Mixing Time(min) |
| SHJ100 | 0.20 | 3 | <5-7% | 3-6 |
| SHJ250 | 0.50 | 5.5 | <5-7% | 3-6 |
| SHJ500 | 1 | 7.5 | <5-7% | 3-6 |
| SHJ1000 | 2 | 18.5 | <5-7% | 3-6 |
| SHJ2000 | 4 | 22 | <5-7% | 3-6 |
| SHJ3000 | 6 | 30 | <5-7% | 3-6 |
| SHJ5000 | 10 | 37 | <5-7% | 3-6 |
OUR SERVIC
Pre-sale service
1. Our professional and experienced team helps every client to find his most suitable biomass wood pellet machine and chose the correct chipper, crusher, dryer and other machines for a complete biofuel pellet production plant line.
2. Any kind of legal logo printing or design are available.
3. Good Quality + Factory Price + Quick Response + Reliable Service, is what we are trying best to offer you.
After you choose:
1. We will arrange production immediately based on customer's demand.
2. Empty loading running test once machine finished production.
3. Every equipment will be checked carefully before packing, take photos and video to you for confirmation.
4. Help you arrange shipment booking, machine delivery and help you for your importing documents.
After-sale service
1. 24hours on-line serivce, guide you doing installation and starting using for the purchased machines.
2. Video communication guide your local worker doing installation and commissioning, and normal maintenance.
2. We also can send engineers to customer's factory doing the guide installation for biomass pellet machine line and other big machines.
FAQ
Q. What is your payment term?
A: T/T 30% down payment, balance to be paid before shipment.
Q: What is your main market?
A: Eastern Europe, Southeast Asia, Africa, Oceania, Eastern Asia
Q: What is your delivery time?
A: Producing time depends on which machines you ordered. Roughly all machines we have instock, some new produce produts takes 10 - 30 days.
Q: What documents you can offer?
A: We can offer invoice, packing list, contract, instructions, customs declaration, certificate of origin, CE. If client need other documents, specifications, please confirm with service staff.
Q: If equipments have some quality problem, how would you deal with?
A: We will responsible for all the quality problems. Change all the parts for free.
