Q1 What is your factory mainly products?
Our main product include pet cooling mat,cooling pillow pad,cooling mat for bed,pet cooling
bed,pet inflatable bed,dog cooling vest,dog cooling collar, dog cooling towel, sport ice towel,
cooling scarf, pet inflatable recovery collar, foldable dog pool,pet heating pad,etc.
Q2 How to control the products' quality?
We have always placed great emphasis on quality control to ensure that excellent
quality level is maintained. Moreover, the principle we always maintain is "to provide
customers with better quality, better price and better service".
Q3 Can you provide OEM or ODM service ?
Yes. we can accept OEM service. Also we have our own designer team.
Q4 What information should I let you know if I want to get a quotation?
1.Size of the products
2.Material and stuff(if have)
3.Package
4.Quantities
5.Please send us some pictures and designs for checking if possible, so we can do
best as your request. Otherwise, we will recommend relevant products with details
for your reference.
Q5 What is the lead time for sample?
Current sample needs 1-3 days, customized sample needs 7- -15 workdays according to
your specific requirement.
Q6 Shipping Method and Shipping Time?
1. Express courier like DHL, TNT, FedEx, UPS, EMS etc, shipping time is about 3-7
working days depends on country and area.
2. By air port to port: about 7-12days depends on port.
3. By sea port to port: about 20- 35days.
4. Agent appointed by clients.
Q7 What's your acceptable payment term?
Our usually payment term is Alibaba Trade Assurance, Paypal, T/T, L/C, etc.
Complaint
