Complaint
1.The main part of the machine is made of sus304 durable and sturdy
vegetables:spinach ,oilseed rape ,pepper ,green bean ,raddish ,celery ,lotus ,potato ,tomato
seafood:fish ,shrimp ,
meat: beef , pork meat ,chicken
| Models | Dimension | Power | Material |
| MCQXX600 | 1200*600*1200mm | 1.1kw | Sus304 |
1. Q: Please describe your warranty period.
A: 15 months after the equipment is arrived at the destination port or 12 months after the installation and commissioning of the equipment, whichever comes first.
2. Q: Do you provide on-site installation and commissioning?
A: Yes, we do. If on request, we'll provide the guidance of on-site installation and commissioning. Usually one mechanical engineer and one electrical engineer to assist.
3. Q: How about the cost of on-site installation and commissioning guidance?
A: The cost consists of round-trip air tickets, room and board expenses, service cost (labor cost), and site transportation (or directly provided by client), which shall be paid additionally.
4. Q: Are you a factory or a trading company?
A: We are a professional manufacturer. We have a pilot plant for customers to do sample testing.
Service:
pre-sale service
We Invite customers to visit our company and communicate on technical requirements face to face.
sale service
Responsible for debugging the equipment according to customers' requirements of various technical data. Our engineers will train our customers about equipment features and operation key points to make sure the equipment running in the best condition.
After-sale service
We provide installation, debugging, maintenance, training and other services; Provide relevant technical data, equipment, software and related GMP certification materials;Set up after-sales service hotline, and arrange personnel to visit customers every year to know more customer needs,like customer operation problems in the process of production equipment.
Quality promise
Our company promises strictly operate the ISO9001 quality system certification standards and pharmaceutical equipment GMP audit requirements,promise we provide new equipment. Advanced technology,good quality.Equipment operation safe reliable, affordable, easy to maintain.
Equipment warranty period is one year,all the parts for the equipment choose well-known brand.
During the warranty when equipment have problem in quality like equipment failure and damage,the company for free maintenance or replacement.
