| Q1:Is your company a trading one or a factory? |
| A1:Our factory produces goods directly. We have focused on the development and manufacturing of physical and environmental testing equipments for 18 years,besides,we have export experience of six years. |
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| Q2:What about the quality of services and products? |
| A2:Berore shipping and delivering the goods,each product must be tested and tested for 100% . |
| Products using training: we would provide a training video of each product in order to show you how to install and operate. |
| All products meet the standsrds of ISO, ASTM, AATCC, BS, EN, DIN, JIS, GB and other requirements. |
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| Q3:How long is the delivery time? |
| A3:Usually about 15 to 25 days.If we have stock, we can arrange the shipment within 3 days. |
| Kindly note that our producing and delivery time depend on specific item and the number of it. |
| except for the special customization. |
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| Q4:Distance transportation, the packaging is strong enough? |
| A4:Packing: the first layer uses bubble film ,and the second layer uses vacuum film.We take away the air so as to make a vacuum environment after packing,which can avoid the problem of rust on the rough sea,and the outer packing using standard wooden cases. |
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| Q5: What is the mode of payment? |
| A5: Generally we use telegraphic transfer,inculding 50% deposit and 50% before shipment.Other payment methods can be negotiated. |
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| Q6:How warranties and after-sales services? |
| A6:Our products have 18-month warranty. |
| Life-long free technical support, be video through email.Besides, we can help you to repair your problem controller , even it's not from our factory Produce. |
| What you need to do is to send us the controller. |
| Outside the warranty period, professional after-sales service team will provide the perfect technical support, and help customers to solve problems when using our products, deal with guest problems and complaints, and in a professional and timely. |
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