Complaint
| Model | DW-20FF Flying Fiber laser marking machine |
| Marking scope | 100*100(200*200)mm |
| Power | 20W(Optional 30W/50W/70W/100W ) |
| Laser sources | Fiber module |
| Laser Head | Sino-Galvo SG7110 |
| Red light DOT | From Xi'an |
| Wave length of laser | 1064nm |
| Minimal character | 0.001mm |
| Marking speed | 7000mm/s |
| Support format | PLT, BMP, DXF, JPG, TIF, AI etc |
| Power supply | Taiwan MW |
| Power supply | 110V/220V/ 50Hz/2kVA |
| Process Material | All kinds of metal and part of Non-metal Materials |
| Cooling ways | Inner Installed-air Cooling |
| Interface | USB |
| Warranty | 2 years |
Laser source :
1,The machine adopt Davi brand laser source, working life over 100,000 hours.The industry's best quality fiber opticcal manufacturer,microfiber beam 0.001mm
Company Information:
Factroy focus on researching and manufacturing laser machine for 11 years do Laser machine.
Dowin tech Co., Ltd. Specializes in R&D and production of various laser equipment, such as laser cutting machine, laser engraving machine and laser marking machine. All series machines are with One-three year's warranty. Also our service support various languages, like English, Spanish, Russian, and so on. Meanwhile, customized equipment are available according to different requirements. Within the laser engraving and cutting field, Dowinlaser has passed CE and FDA qualifications. Which assures high-efficient production and products' reliability. After years of hard work, Dowinlaser's products have made presence in more than 100 Countries such as North America, West Europe, South Asia, South America and MID East etc...
What we offer:
100% quality machine, 120% service.
Email replied in 24 hours, Mobile 7*24 hours online.
Our services
1. Pre-Sales Service:
* Inquiry and consulting support.
* Sample testing support.
* View our Factory.
2. After-Sales Service:
*Within 7 days since your local customs clearance: If the machine has any problems, we will change it free.
*Exceed 7 days since your local customs clearance but within warranty period if the machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost.
*Exceed one year warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost.
*We offer 24 hours technical support by call, email.
*Our technician can give you remote guide online(Skype / MSN/What's APP/Tel/etc) if you have any question.
*Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, pls kindly tell me.
*We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance.
3. Dowin Tech Co., Ltd supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually. Mainly training are as follow:
*Training for Control software operation
*Training for normatively turning on/off operation of the machine
*Instruction of technical parameters, as well as their setting ranges
*Basic daily cleaning and maintenance for the machine
*Solutions for common hardware problems
*Training for other questions and technical suggestions during daily production
4. Training can be processed in the following ways:
*Workers of customers can come to our factory get the most professional hand-by-hand training.
*We can send engineers to customers' country and do training for workers in customers' target factory. However, tickets and daily consumption like food and accommodation should be afforded by customers.
*Remote training through Internet tools like Team-viewer, Skype and other instant communication softwares.
What we believe: Clients are always right. When you are finished changing...You are finished
FAQ:
Q1: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software. Or we can talk by phone, email or other contact ways.
Q3: Is the machine safe to operate?
Yes, the laser is completely safe to operate. DOWIN Laser machines offer so many safe system, like leakage proof socket, emergency stop button, water alarm, red DOT focus.
Q4: This model is not suitable for me, do you have more models available?
Yes, we can supply many models. (20*30cm, 30*40cm, 40*60cm, 60*90cm, 90*130cm, 130*250cm), and laser wattage (ranging from 40 watts to 300 watts) If you'd like help determining which laser is right for your application or receive pricing information.
Q5: What's the guarantee, in case the machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q6: How about the documents after shipment?
After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q7: How long is the delivery time?
For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q8: How's the payment?
Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU)
Q9: Do You Arrange Shipment For The Machines?
Yes, For EXW price, It is costly to pick up machine from our factory, we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
For FOB or CIF price, we will arrange shipment for you.
Q10: How is the packing?
Water-proof plastic film package with foam protection in each corner
Solid Seaworthy Wood Box Package with Steel Belt
Save space as much as possible for container loading
Q11: If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".
