Complaint
1. High quality product. Our team has focused on R&D and production of infusion and syringe pumps for more than 15 years.The pumps are all passed CE certificate(TUV-SUD ) and ISO13485.
One-Stop Medical Equipment Supplier
1.What is your warranty for the products?
Two year for free.
2.What is your after-sales service?
We provide technical support through operating manual and video; Once you have questions, you can get our engineer's prompt response by email, phone call, or training in factory. If it's hardware problem, within the warrantyperiod, we will send you spare parts for free, or you send it back then we repair for you freely.
3.What is the delivery time?
We have shipping agent, we can deliver the products to you by express, air freight, sea. Below is some delivery time for your reference:Express:UPS,DHL,TNT,ect (door to door),7-10 days
Hand carry: Send to your hotel, your friends, your forwarder, your sea port or your warehouse in China. Air freigt(from airport to airport): 3-10 days
Sea(any sea port):Mombasa(30 days),Port Kelang(12 days),Manila(10 days),Lagos (45 days), Guayaquil(45 days)
4.How to place the order? What is your lead time of the products?
40% of our products are in stock, 50% of the products need 3-10 days to produce, 10%of the products need 15-30 days to produce.
5.What is your payment term?
Our payment term is Telegraphic Transfer in advance, Western union, MoneyGram, Paypal, Trade Assurance, ect...
