Complaint
Q1: What is a compatible product?
A: A compatible product is not produced by OEM but work as the same as the Originals. Our ink&cartridge are designed to meet or in some cases to exceed the standards set by the OEM in terms of performance, page yield and print quality.
Q2: How many printer models are your products compatible with? A: Our compatible ink&cartridge are developed for Epson for Canon, for HP, for Ricoh, for Brother, for Mimaki/Mutoh/Roland, for FUJIFILM, for Noritsu etc. brands.
Q3: What about the color fastness of your ink? A: Color fastness will vary in different ink types and different inks for different models. Please contact our pre-sale for more specific info.
Q4: Does your ink require lamination / pre-treatment / post-treatment? A: Generally no. But for DTG textile inks and sublimation inks, pre-treatment or post-treatment are available and optional for users in actual print to achieve a better outcome.
Q5: Can you provide me with sample for testing? A: Sample is available under following conditions: 1. ink - 100ml of each color for desktop, 500ml of each color for wide format printers. 2. cartridge - 1 set for each listed model. 3. Shipping cost is on your side. Sample cost will be discussed if value in regular order above $2000/bill is promised.
Q6: What is your warranty? A: All products from us are covered with replacement or money-back warranty if products not as described (Subject to PI) with 30days after goods being signed.(Printheads and other printer parts - 7 days) Q7: What about yout package? A: Neutral package, customerized package or label is available. Q8: What about shipping? A: Shipment will go to DHL / FEDEX/EMS/UPS/TNT etc., other terms can be discussed. (NOTE: If goods contain ink, DHL / FEDEX only, for other carriers don't accept liquid goods.)
