Complaint
Q1:What about the payment terms?
A1:Always 30% down payment as deposit,70% balance pay before shipping.
Q2:What about the payment way?
A2:TT,L/C at sight.
Q3:If you will send engineer coming to our factory to install and test the machines?
A3:Yes,Every set of machine we will send professional engineer to your factory and help installation and test the machines for you.
Q4:If you have CE,SGS,ISO certificate?
A4:Yes,except these,if you also need other certificates,we also can help to apply.
Q5:If we buy your machines, can you offer us wear-out spare pats?
A5:Yes,We provide our high quality machine 1 years' guarantee,and we will also offer you 1 years wear-out spare parts for free. Once your machines broken or doesn't work within 1 years and you can't solve it, firstly, we will try to help you to find problems from your words description by phone or other communication tools. Secondly, if the phone solutions still not work, our engineers will go to your factory to solve it. Meanwhile, they will teach you the related experiences for fixing.
Q6:What is the voltage?
A6:380V 50hz 3 phase or any other voltage according to client's requirement.
