| Q1: Can i get some samples? |
| A: Yes, we can supply the free sample, but the shipping cost be paid by our customers. |
| |
| Q2: How to start orders or make payments? |
| A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union |
| or Paypal or Escrow(Alibaba). |
| |
| Q3: How to confirm the Product Quality before placing orders? |
| A:You can get free samples for some products,you only need to pay the shipping cost or arrange a courier to us and take the |
| samples. You can send us your product specifications and requests,we will manufacture the products according to your requests. |
| |
| Q4:What's your MOQ? |
| A:Our MOQ is 1kg or 10g(Different products have different MOQs). But usually we accept less quantity such as 10g on the condition that sample charge is 100% paid. |
| |
| Q5: How about delivery leadtime? |
| A:Delivery lead time: About 3-5 days after payment confirmed. (Chinese holiday not included) |
| |
| Q6:Is there a discount? |
| A:Different quantity has different discount. |
| |
| Q7: How do you treat quality complaint? |
| A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, |
| we will send you free goods for replacement or refund your loss. |
| |
| Q8: How to contact us ? |
| A:You can chat with us by Trademanager,MSN&Skype Online. You can choose your interested products and send inquiry to us. You can dial our telephone directly, you will get our reply. Send Email to us. |
Complaint
