Complaint
Q: How to place order?
A: 1. Contact us and let us know which product you are looking for;
2. Confirm order details and price quotation;
3. We will email you the invoice with payment method;
4. Arrange payment and send us payment confirmation;
5. Once we confirm the payment, we will process the order and send you the tracking detail when packages shipped.
Q: Is OEM/ODM order available?
A: Yes, we welcome OEM/ODM service. Please contact us for details.
OEM process:
ODM process:
We are professional original Manufacturer/Factory specialized in supplying E-cigarettes/vapes and innovative devices with our own brands(EXVAPE& FUCIG& GenieBar). We also OEM/ ODM (custom) all kinds of famous Vapes/E-Cigarettes with the competitive price,fast delivery and super service.
If you are looking for some trust-able/ powerful factory and brand partner, then choose us, we will never let you down!
After-Sales Service:
1. The cutie vape pen e-cigarette has 12 months warranty after shipment except for human factors.
2. All the products are strictly checked before packing, ensure the defective rate is less than 1%.
3. In case any defective occurred during transportation or by improper use, we will send you replacements in your next order. In case the defective is over 1%, all the defective products should be returned for replacements.
4. The buyer is responsible for the shipping of return and the seller is responsible for the shipping of resending replacements.
