Complaint
| Model NO.: | Dimensions | Wattage | Specifications |
| GLCL-1815-3W | 103x65x50mm | 3W | Item: surface-mounted step light Material:aluminum+tempered glass Voltage: AC85-265V/DC24V LED: Epistar SMD2835 LED Beam Angle: asymmetric IP rated: IP65 Colour: 2200K/2700K/3000K/4000K/5000K/6000K/R/G/B/Y/RGB Installation Method: wall surface-mounted Application: Corridor/asile/Passage/ steps/stairs/walkway |
| GLCL-1816-6W | 204x65x50mm | 6W |
We ship goods by UPS/DHL/FEDEX/TNT express which takes 7~ 10 days.,
or by air cargo which takes about 10days , or by sea which takes about one month, depending on your actual requirements.
FAQ
Q: Can you customise products for us?
A: Yes, we have engnieers to develop new products as per your requirements.
Q: How can i get the price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price,
please email us or contact us in other ways so that we can offer you a quote.
Q: Can I buy samples placing orders?
A: Yes.Please feel free to contact us. For hot sale items we always keep ready stock, so you can take 1pcs or a few pcs sample for fast delivery.
Q: What is your lead time?
A: It depends on the order quantity and the season you place the order.Usually we can ship within 3-7 days for small quantity,and
10-30 days for large quantity.
Q: What is your payment term?
A: T/T, Paypal,30% Deposit and the balance paid before delivery.
Q: What is the shipping method?
A: By sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect).Please confirm with us before placing orders.
Q: What is the shipping method?
A: By sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect).Please confirm with us before placing orders.
Q: What is the quality control and how can you ensure the quality?
A: Before mass production, we will make SOP of each products, and make a preproduction, test all features and parameters. Full test
reports including but not limiting to temperture control, lumens, CRI, SCDM, IES, pull strength, and Electrical safety.
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During the production we have 3 quality control points, when the parts are on line, all finishing will be 100% checked, lights switch on
tested. After assembling, all products will be sent to our aging room for 8 hrs aging, during which there will be on/off shock test,
temperture check, and visual check of Chips. Before packaging, all lights need to be switch on again for final checking.
Q: If the product has problems, how should I do?
A: If there are problems with the lamps, please send the video and the photo of the problem. We will check it and analyze the problem. We
will teach you how to solve the problem.
If it is our products' problem and can't solve, we will send new lamps or new parts to you.
