SERVICE
We have established some overseas agent office to make the after-sales serivce already ,so it can will be service client in fast response .also in our headquarter service team ,there is a expert team which can support client in 7*24 hours .
1. Customer inquiry and consultation (URS documents)
2. Confirmation of treatment plan (DQ documents &PID Drawing)
3.Quotation offer with the technolgy document (Quotation PI )
4.Engineering and Manufacturing (Prodcution &Quality inspection )
5. Product inspection (FAT documents)
6. Delivery arrangement and loading work (full set Shipment documents)
7. After-sales service (OQ,PQ ,SAT documents)
FAQ
1.What about your factory?
Our factory is located in Wenzhou city ,Zhejiang Province and have more than 15 years experience on machinery making.
2.How will your company control the equipment quality ?
We have a qualified expert team ,we will inspect every production proceed .also Machines will be tested in our plant before shipment .
3.How long the warranty will be?
We provide 1 years warranty for the machine running ,but we will afford whole -life service for the machine .
4.Which kind payment do your company do now ?
We accept Western Union, T/T ,D/P,D/C and irrevocable L/C payable etc.
5.Can we become your distributor in our country?
Yes, we very welcome you! More details will be discussed if you are interested in being our agent.
6.Why we choose "JOSTON "?
1. We enhance the reliability of product's quality and working life .
2. We decrease the consumption cost of the product in the ruuning.
3. We improve research personnel's ability to deliver a creative design;
4. We use leading technologies in our product development and innovation, and thereby increase the competitive advantage of products.
7.Do you supply installation equipment in oversea?
Yes, if need, we can send our engineer to your plant to help you do installation and commission.
8.How can we know the order production status ?
We will arrange the person to take photo or video during manufacturing in every week to make you to know the production status.When goods are finished,we will take detailed photos or video for your checking ,after approve ,then we will arrange shipment .also you can arrange FAT in our plant when the goods is ready here
9.what is kind service do you offer before making order ?
1.according to your company URS ,we will make the design drawing accoridingly.
2.after your company approved drawing ,we will make quotation.
3. final we make agreement on payment terms ,delivery time ,package ,shipment etc.
10.how about your company after-sale serivce ?
1. We provide long-term after-sale service.
2. we can do installation and commission for the equipment in your plant if necessary .
3. Meanwhile, you can call or e-mail us to consult on any relevant question since we have a special line for after-sale service. Alternatively, you can communicate on-line with us to solve any problem.
Complaint
