Complaint
| Item: | Customized Keyboard Desktop Office Home USB Charging Heating Hand Warm Mouse Pad | Sample Time: | 5 days |
| Material: | Smooth Fabric Top +Eco Friendly PVC Base+USB Cable | Production Time: | 7-10 days |
| Printing: | Custom logo | Desgin Service: | Free |
| MOQ: | 100 PCS | Price Term 1: | EXW DongGuan -Factory Price |
| Price Terms: | Include freight cost by Fedex/DHL/TNT/UPS | Price Term 2: | FOB Shenzhen/Guangzhou |
| Payment Term: | T/T, Paypal, Western Union, L/C | Price Term 3: | CIF (customer sea port) |
Q1: Can you provide us sample, is it free or need to pay?
A1: Free for standard items, only need to charge Express fee properly.(No need charge the express fee if you have your freight collect account like Fedex Dhl TNT) Customized samples need to charge sample fee.
Q2: What is the lead time for samples?
A2: If we are not in busy season, your ordered samples will be sent out to you about 3-7 days.
Q3: What is the lead time for delivery?
A3: In general we are able to manufacture orders of a quantity of up to a few thousand items within 7-10 days since order of confirmation fixed.
Q4: Can I put my own label and logo on the products?
A4: Yes, And you also have two options as below.
(1)Send your label design to us, and we will make them for you and put them on the items.
(2)Send your finished labels to us, and we will put them on the items.
Q5: What is the minimum order quantity(MOQ)?
A5: Regarding OEM service, general MOQ of each design is 100 pcs per color, with best price. For your special request with less MOQ, please let us know, we would check with our warehouse and our fabric supplier to find a available solution. Welcome to contact us for details.
Q6: How to deliver?
A6: By sea or by air or by courier like DHL, UPS, Fedex.
Q7: What's your Payment term?
A7: T/T or LC or 30% deposit before production, the 70% balance before shipping.
Q8: Where is your factory located, is it convenient to visit?
A8: Our factory located in Dongguan city Guangdong province, we will provide business vehicle to take you coming and departure.
