Complaint
Brief introduction:
Product Name |
Paper aluminum composite film |
|
Product Structure | PAP/AL9μ/PE 30 |
Q1. What's your transportation way?
A1. LCL and FCL by sea, by express (DHL, TNT, UPS) and by air.
Q2. How about your packing?
A2. Professional export package,wooden case
Q3. What are your payment terms?
A3. T/T in advance
Q4. What is the lead time ?
A4. Generally if we have stock, we will deliver the machine in one week. If it need custom made, the lead time will be around 20-50 days which depends on the real situation.
Q5. How does your factory control the quality?
A5. Quality is very important, we take much attention to control our quality from raw materials to the end. We will test every machine before it leaves our factory to make sure it's working good. Our factory has passed ISO. We also have audit periodically to make sure our products qualified.
Q6. How long is the guarantee?
A6. Our machine guarantee is for one year for no human damage factor.
Q7. How should we do if we meet troubles while production?
A7. About our after sale service, if any problems or operation questions, we will show you how to solve it or offer the suggestion accordingly. Also you can send the machine back for repairing or our engineer will go to check it.
Q8. How can I contact you for details?
A8. You can click inquiry to contact us directly or email us.
