Complaint
Q1. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: 3-5 days for Sample preparing , for mass production need to be confirmed .
Q3. Can you accept customized ?
A: Yes , we have complete design and drawing department and CNC machine , we can complete high-precision customized services.
Q4. How do you ship the goods and how long does it take to arrive?
A: Ship by DHL, UPS, FedEx or TNT. It takes 3-5 days to arrive. Professional shipping services can meet your needs for customs clearance..
Q5. How to proceed an order ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo ?
A: Yes. Please inform us formally before our production.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q8: If there is any payment terms ?
A: Depend on our cooperation , we can consider and give some good payment terms with our old client
