Complaint
Pre-Sales Service:
Inquiry and consulting support
Design appropriate products according client's requirments
View our Factory.
After-Sales Service:
One year warranty for whole machines.
Two years for the capstan.
Low charge for continue maintenance when warranty is expired.
Free training to how to install the machine, how to use the machine.
Engineers available to service machinery overseas.
Q1:Is Rising a machine manufacturer?
A:Yes,we have over 15 years experience in wire harness processing.
Q2:Does Rising use advanced machine parts in the world ?A:Yes,we brought and integrated advanced technology from Japan,Occident,and Taiwan area.
Q3:About warranty period?A:We are committed to offer about 1 year free warranty (not including wearing parts) ,we can provide door-to-door service,We promise offering life-long maintenance for the products we sold.
Q4:About online technology support?
A:We are currently preparing the online customer service platform, to solve the customer's problem through online audio and video chat.
Q5:How long can I receive my products?
A:30-55 days after we confirm payment.
