Complaint
| Product Name | Creative Christmas Tree Scented Candles Cedar Decoration Handmade Candles For Christmas |
| Material | soy wax |
| Size | 5x7cm |
| Color | Colorful |
| Package | box |
| Craft | Filling |
Shipping Errors and Damages
Please email us if your order arrived damaged or if a packing error occurred; please provide us with your order number, track number, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will reship it to you immediately; your will be charged for the second shipment, but you will be credited for the original item including delivery and handling once the item has been delivered.
Return
The merchandise may be mailed back to us, Only accept return back in 7 days after you received.
Please contact us for the address.
And tell us what matter with the merchandise you received
You will get a Refunds/Exchanges Authorization from us
Returns must be made back to our warehouse in Asia within the 3 days.
Please e-mail and tell us a package is coming back, provide us with a tracking number and carrier you used (We suggest you purchase tracking number as we are not responsible for lost packages.)
Remember that shipping is at the expense of the customer.
The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear.
Refund
If you want a refund
We will refund the money through western union or moneygram
Customers often ask us what our return policy is.
Our goal is to make our customers completely satisfied.
If you are not completely satisfied with your purchase, we would like to hear your opinion.
If there is something wrong, let us know and we will do our best to correct it
FAQ
Q1: How much is the product?
A: Prices are determined by many factors such as material, style, size and etc.
Q2: Can I get free sample?
A:Yes. You will pay for the sample fee and freight first, but will be returned back when your order the style up to 1000pcs.
Q3: How long does the sample arrival time?
A:7-15 days
Q4. What is your MOQ?
A:5pcs for each color
Q5: What is the production time?
A: 20-45 working days normal, it depends on the quantity. Please tell us the date you want, we will try our best to satisfy you.
Q6: How about quality of products?
A: We strictly control every detail of the products.
1.All raw material need check and inspection before using.
2. Skillful workers care every details.
3. Quality-control department responsible for quality checking in each process specially.
Q7. Do you have stock products on sale ?
A:Yes, we have most styles. Some styles are made according to order.
Q8. What is your packing?
A:OPP bags and then in carton or as required.
Q9. What is your payment term?
A:1. 70% T/T deposit, 30% balance before delivery.
2.100% in advance, Western Union/ Payoneer for small amount payment.
