Ulink furniture group limited with a convenient location of showroom in the world famous Lecong International Furniture Cities and factory beside travel scenic Xiqiao Mountains for transportation and communication is a medium size manufactory, which integrates professional designing, manufacturing, and selling.
With the principle of quality first, customer utmost, credit oriented, service based, value glorious. We positively advocate national furniture culture, also integrate the international furniture trends, and constantly use endless creativity with the combination of Chinese and Western art culture in designing and manufacturing many elegantly-shaped and trends, leading new products, adding ending endless joy to today's high-efficiency life in the office.
Our company purpose is ' Customer 1st! Employees 2nd! Company 3rd!
Our Service
1) Pre-sale services:
Acting as a good adviser and assistant to clients enables them to get rich and generous returns on their investments.
1> Help select an effective portable model.
2> Design and manufacture products according to the client's special requirement.
3>Train technical personnel for clients.
(2)Services during the sale:
1> Install sample product, Pre-check, and accept products ahead of delivery.
2> Help clients draft solving plans.
(3)After - sale services
Provide considerate service to minimize clients' worries.
1> Assist clients to prepare for the first construction scheme
2> Take initiative action to eliminate all troubles rapidly when they happen.
3>Provide installation instructions for products. Even still have trouble with installation, will keep in touch and discuss until solving the problems
(4)Most important service
If you are in Guangdong province, I can pick you up to visit our factory. A warm welcome to visit us anytime!
FAQ
Q1.What is the Trade Term?
A1:Ex-work factory, FOB Guangzhou, FOB Shenzhen, CIF
Q2. How long is the guarantee (period)?
A2:Three years of quality warranty.
Q3.How many colors for selection?
A3:More than 30 colors. We will provide you with the color card, pls choose your favorite from it.
Q4.How long is our Production leading time?
A4:within 15-20 days upon receiving deposit in normal season, and 25-30days in our busy time(August, September, October).
Q5.What is the Payment term?
A5:T/T or L/C at sight. 30% Deposit for starting the production, the balance before the shipment when goods are ready.
Q6.What are the packing details?
A6:Knock down Packing with the carton boxes, and inside with the pearl cotton for protection. Glass parts are packed with wooden frame outsides to protect the items.
Q7. What support you will have to assemble this furniture?
A7: Inside each packing of the office table products, we have put the exact instruction book, you can assemble the office table very easily.
Q8.What kind of documents we will provide to you?
A8:B/L, Commercial Invoice, Packing List, Certificate of Original. with these documents, you or your broker can do the customs declaration on your side.
Q9. During shipping, if there is damage to products, how do you get a replacement?
A9: During shipping, our shipping agency will try to ensure the safety of the goods. If there is damage to products, they would be responsible for the damage. If it is not a very serious problem, we will help you and compensate you for the damaged parts.
Q10. If there are any missing parts in our shipment, how long does it takes for you to send them?
A10: If there are some small missing components, we will DHL to you ASAP within one week.
Complaint
