Q1: Are you factory or trade company? A1: We are factory. And we have ourselves trading company. Q2: How about the warranty terms of your machine? A2: One year for the whole machine and two years for screw air end, except consumble spare parts. Q3: Could you provide some spare parts of the machines? A3: Yes, we can offer. Q4: What about product package? A4: We will pack the products strictly with standard wooden carton. Q5: Can you customized the voltage of products? A5: Yes, the voltage can be customized according to your requirement. Like 380V/60HZ, 415V/50HZ, 220V/60HZ and so on. Q6: Can you provide samples? A6: Yes, we cam provide samples. Q7: How long will you take to arrange production? A7: Regular model within 7-15 days. Customized model within 25-30 days.
Q8: How about your customer service? A8: 24 hours on-line service available. 48 hours problem solved promise. Q9: Which payment term can you accept? A9: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packagesbefore you pay the balance. Q10: Which trade term can you accept? A10: Available trade terms: FOB, CIF, CFR, EXW, CPT, etc.
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