Q1. Can I have a sample order for orthodontic elastic?A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for the orthodontic elastic order?A: Low MOQ, 1pcs for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q5. How to proceed with an order for orthodontic elastic?A: Firstly let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places a deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on an orthodontic product?A: Yes. Please inform us formally before our production and confirm the design first based on our sample.
Q7: Do you offer expiration for the products?A: Yes, the orthodontic elastic can have 4 years warranty.
Q8: How to deal with the faulty?A: Firstly, Our products are produced in a strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new orthodontic elastic with new orders for small quantities. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.
Complaint
