Complaint
1. Customizing products as per your requirements;
2. Design engineer could offer you the best solution based on your budget and drawings;
3. One stop service, including design, manufacturing, and shipping;
4. Our after-sales service team will give quickest response and solution if there is any problem regarding quality or installation.
5.Provide free samples and designs.
PRIMA is your One Stop Shop for all of your building materials. We offer various types of stairs, balustrade, kitchen cabinets, wardrobes, closets, vanities, storage, pantry, TV set, flooring, window&door, bathroom accessories, shower enclosure etc. at competitive price.
We have been in the building materials business for many years, our reputation result from our past well feedback finished projects over the 35 countries, For example: The USA , Canada, Australia, Cayman Island, Caribbean region, Mauritius, Ghana, Kenya, Thailand, Caribbean Countries and Europe Countries.
QUALITY- We pride ourselves on delivering a first class result each and every time. Being entrusted with over 35 countries' projects.
RELIABILITY- With our 'Turn-up Guarantee' you can rest assured we will be there when we say we will. So your project will be completed on time. We won't leave you waiting.
ONE-STOP-SHOP- We provide complete project management from projects tender to form offer. We have a special projects team service for your projects, Including the home design and products Shop Drawing and production team. All of our efforts are in order to help you save time and money.
Q: Are you trading company or manufacturer?
I: We have our own factory in Sanshui District, Foshan City.
Q: Do you provide sample? Is it free or extra?
I: Yes, we can provide the samples of stair parts. All the sample cost will be refunded after you place the order.
Q: What is your terms of payment?
I: 30%-50% T/T for deposit, balance before loading.
Q: How can I assure my payment?
I: You can place the order through Trade Assurance on Alibaba. For the details, please contact us.
Q: What is your after-sale service?
I: After we deliver the goods, we will send the detailed drawings, installation instructions and packing list to tell you how to install. For any problems during installation, you can contact us at any time.
Q: Purchase Step?
I: Step 1: Inquiry from customer for a particular product or project.
Step 2: Offer us your project drawing or purchasing list for our checking.
Step 3: Our team work on the building information, and work out a solution for each product and also quotation.
Step 4: Customer check and confirm the solution and quotation, then sign the PI and arrange deposit.
Step 5: We offer the details shop drawing for each products and customer confirm each shop drawing.
Step 6: Arrange production.
Step 7: Delivery.
Q: What is your company advantage?
I: For house owner, wholesale and retailer: To save you much more time and cost, we offer one-stop materials, including customized
staircases, railings, window and door, kitchen cabinets, wardrobe, vanity, showers, flooring, tiles, etc.
For developer, contractor, builder: we have our own design team to give you the best design within your project budget. If
required, we can also go to your project site for measurements and installation instructions.
