Complaint
Q: 1. Support sample order?
Yes, we support sample order for customer to test before bulk order place.
Q: 2. What is the lead time?
For sample order need 3-5days, for bulk order time can be negotiate.
Q: 3. Do you have any MOQ limit?
Sample order is no limit, but for bulk order once you need customized logo print or customized package then it will have MOQ limit.
Q: 4. How do you ship the goods and how long does it take arrive?
For sample order, usually we shipped by DHL, FedEx, UPS or TNT.
For bulk order, usually we shipped by customer appointed forwarder by air, by sea or by train.
Q: 5. What is the warranty for the products?
Our warranty is for 2 years.
Q: 6. How is your after-selling service?
We support online technical support.
Any problem with our product can contact us to solve problems at any time.
Q: 7. Do you supply OEM service?
Yes, we are professional OEM/ODM manufacturer.
We support customized logo print on products, customized package, customized GUI_language.
