Complaint
FAQ
Q1: Are you a manufacturer ?
ROMANSO: Yes, we have our own factory with over 15 years R&D and manufacture experience base on ISO quality management since 2007.
Q2. Can I have a sample order for Solar Street Light ?
ROMANSO: Yes, sample order to test and check quality is welcomed. Mixed samples are acceptable.
Q3. How about the lead time of Solar Street Light ?
ROMANSO: 5-7 days for sample order, 15-25 days for mass production order base on order quantities.
Q4: How do you ship the finished production ?
ROMANSO: By SEA, AIR or Express(DHL,UPS,Fedex,TNT,etc) are optional.
Q5: Is it OK to print my logo on Solar Street Light ?
ROMANSO: We provide OEM service to our customers, we can help to make the label and color box according to your requirements.
Q6: How to proceed an order for Solar Street Light ?
ROMANSO: Firstly, please let us know your detail requirement and application environment, secondly we will recommend some suitable products and solutions to you according to your request. Thirdly, after confirm all the details, customers will issue the purchase order and make the payment to confirm, then we start for the production and arrange the shipment.
Q7: How to deal with the defective?
ROMANSO: All of our product are produced in strict quality control system, the defective rate is less than 0.2% according to our shipment records. We offer 5 years warranty for this product, if there is any defective during the warranty, please provide the picture or video for the working situation of the defective lights, we will ship the new lights to you within a few days or send it together with your next order.
