Complaint
Q1. What kinds of toothpaste you can offer?
A: We have different function toothpastes now, like herbal toothpaste, whitening toothpaste, bamboo charcoal toothpaste, kid's toothpaste and so on.
Q2. Does your toothpaste contain fluoride?
A: We offer toothpaste with or without fluoride according to your needs.
Q3. How to place a order?
A: Place order with salesperson
Make payment for deposit;
Sample making for confirmation before mass production;
After sample confirmed, mass production start;
Goods are finished,inform buyer to make payment for balance;
Production time : 30-40 days.
Q4. why should buy from us?
A: We have FDA, HALAL, GMPC, SGS, ISO9001 and ISO 22716 certifications.
LMZ is a factory that research and promote oral care products for the health of human being more than 40years. we also have subsidiary medicine factory, LMZ, Ecan pharmaceutical Co., Ltd. has got the approval of National GMP, in the possession of advanced a series of pharmaceutical technique and equipment.The quality can be ensured.
Active Fast herbal toothpaste if you have any oral problems. this toothpaste can relieve the mouth burning, toothache, mouth ulcer. it is useful for having a healthier gum.
Gum Care toothpaste. it's always selling well in Asia market. and it is suitable for daily using and oral care.
For fresh breath, Teagrance in jasmine tea flavor can keep the fresh breath.
We can also provide OEM products according to your needs.
Q5. What is your MOQ?
A: For OEM toothpaste less than 100g, MOQ is 50,000pcs;
For OEM toothpaste more than 100g, MOQ is 30,000pcs;
For LMZ brand toothpaste, MOQ is 1pcs if there are stock.
Q6. Can we customize the formula?
A: We can customize the formula. We have chemical engineers to analyze and customize the formula according to your requirements or make samples as the provided product.
Q7.How can I get some samples?
A: 1,We are honored to offer you samples. New clients are expected to pay for the courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.
2,Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon FedEx, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account. Then you can pay the freight direct to your local carrier company.
Q8. How do you control the quality?
A: We will make samples before mass production and test them ,after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing.
Q9.What's your packing method?
A: We provide standard export carton packing to make sure safety delivery. We also accept the special packing method according to customer's requirements.
Q10. How many shipping methods do you have ?
A: We support sea, air or train shipment. we can also send the goods to your required address in China if needed.
Q11. Do you provide the after-sale service?
A: Yes, we will handle your problems if the goods have any quality issue after received.
Q12.Can you help to find the product which I can't find on your website?
A: Definitely yes, Our team are very pleased to develop new items with you , we will work with you to find the satisfied product.
Waiting for your inquiry if there are any interested items or needs!
