Complaint
Shipping:
1.Shipment method: UPS, DHL, Fedex, TNT, EMS, Air express, etc.
2. The delivery time is 24 hours after the payment confirmed.
3. It will takes 7-10 days for shipping (depending on the destination of country).
4. If you have your own shipment method, we can ship to your forwarder too.
1. Are you a manufacturer or a trading company?
We are a manufacturer.
2. Can I customize logo packaging?
Sure, we welcome OEM logo, package and color etc.
3. How does your factory do regarding quality control?
We have specilized person to control every procedure.
4. Where is your company and can I visit your factory?
Of Course, we highly welcome you visit our factory. Our company in Banan District and factory in Futian District Shenzhen, Guangdong.
1. The e cigarette has 12 months warranty after shipment except human factors.
2 .All the products are strictly checked before packing,ensure the defective rate is less than 1%.
3. In case any defective occurred during transportation or by improper use, we will send you replacements in your next order.In case the defective is over 1%,all the defective products should be returned for replacements.
4. Buyer is responsible for the shipping of return and seller is responsible for the shipping of resenting replacements.
