Complaint
Shipping & delivery:
1. Shipment methods: UPS, DHL, Fedex, TNT, EMS, Air express, etc.
2. Delivery time is within 12 hours after payment confirmed.
3. It will take 3~7days for shipping (depending on the destination country).
4. Any import charges or fees are buyer's responsibility.
Please note that some remote place will take around 1-3 days more on delivery.
After-Sales Service:
1.The AAAVape e cigarette has 12 months warranty after shipment except human factors.
2.All the products are strictly checked before packinig,ensure the defective rate is less than 1%.
3.In case any defective occured during transportation or by improper use,
we will send you replacements in your next order.In case the defective is over 1%,all the defective products should be returned for replacements.
4.Buyer is responsiable for the shipping of return and seller is responsiable for the shipping of resending replacements.
FAQ:
A1.HOW ABOUT THE MOQ?
A1:Wholesale Brand products are 10pcs, OEM and ODM case need extra negotiable according to different
products and specification.
Q2:ARE YOU FACTORY OR TRADE COMPANY?
A2: We are a group factory with indepent sales team based in Shenzhen of China.
Q3:Why Choose Freeton?
A3: All team members of Freeton have than 10 years in the vape industry.
We have indepedent R&D development team and professional sales team.
Q4:CAN I HAVE MY LOGO ON PRODUCTS?
A4:Of course,we can do OEM service for you.
Q5:HOW ABOUT THE WARRANTY?
A5:If there is any defect for our quality problem,we will compensate new one in your next order.
Q6: I'm from American and can you do DDP service?
A6: Yes, we support DDP service for most Northern American clients.
