Q1:HOW is Your Price Compare With Other Factories? A: We are professional forklift manufacturers with more than 12 years produce and export experience we can sure to provide you more competitive price than other factories. Q2:How is Your Delivery Time? A: In general circumstance, we can have an immediate delivery of regular machines for our clients within 30 days, because we have common parts in stock,so for standard forklift we can delivery in very shot time and for some special order requests we can also try to delivery to you as our confirmed date. Q3:HOW Soon Can You Respond Client Inquiries? A: Our team is consisted of a group of diligent and dynamic people, working 24/7 to respond client inquiries and questions all the time. Q4:Which Payment Terms Can You Accept? A: Normally we can work on T/T term or L/C term, sometime DP term. (1) On T/T term, 30% down payment is required in advance, and 70% balance shall be settled before shipment, or against the copy of original B/L for long-term cooperating client. (2) On L/C term, a 100% irrevocable L/C without "soft clauses" from an international recognized bank can be accepted. Please seek the advice from the individual sales manager whom you work with. Q5:Which Incoterms 2010 Terms Can You Work? A:We are a professional and sophisticated international player, can handle all INCOTERMS 2010 terms, and we normally work on regular terms such as FOB, CFR. CIF CP DAP Q6:How Long Will Your Price be Valid? A:We are a tender and friendly supplier, never greedy on windfall profit. Basically, our price remains stable through the year. We only adjust our price based on two situations: (1) The rate of USD: MB varies significantly according to the international currency exchange rates; (2) Manufacturers / factories adjusted the machine price, because of the increasing labor cost and raw material cost. Q7:What Logistics Ways You Can Work For Shipment? A: We can ship forklift or other MHE products by various transportation tools. (1) For 80% of our shipment, the machine will go by sea, to all main continents such as Europe, North America, Africa, South America, Middle East, Oceania and Southeast Asia etc., either by container or RoRo/ Bulk shipment. (2) For inland neighborhood countries of China, such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan,Turkmenistan etc., we can send by road or railway. (3) For light spare parts in urgent demand, we can send it by international courier service, such as DHL, TNT, UPS, or Fedex.
Complaint
