Complaint
Q1. Is OEM/ODM available?
A: Yes, it's available.
Q2. How to order?
A: Please kindly send us an email specifying the vaping, quantity, color or more specification to place an order.
Q3. How to proceed the OEM logo product?
1) send us the logo.
2) after receiving your confirmation of the logo, we will make sample and check all the details with you.
3) After confirmation, we will make mass production.
Q4. What is your MOQ?
A: Stock products 100pcs
Customized design 5000-10000pcs(negotiable)
Q5. What are the payment method
A: Paypal, Bank Wire(T/T), Alibaba Trade Assurance, Western Union, Moneygram, L/C
Q6. What format would I need to send you the artwork in?
A: Vector graph in Al, CDR, PDF etc file. Please kindly be noted that the resolution ratemust be higher than 300dpi and the layer must be editable, it can not be merged
Q7. Can I get samples to review the quality?
A: Of course. We offer free saplmes. You would need to pay for the shipping cost, like $30 to the USA
Q8. What is the turnaround time for the mass production?
A: In stock products 3-5 days, customized design 12-15 days(subject to the quantity)
Q7. How would the goods be shipped?
A:We ship via DHL, Fedex, UPS, TNT,EMS etc.
Q8. When can we receive after shipping?
The timing for fast shipping is 7 days, depends on which way.
Q9. What the cautious of Vape Pens?
A:Keep them away from high temperature environment when it working or in storage. Keep it away from children.
