Complaint
| Model Number: | PLR-SUR-18W/E-ECO | Place of Origin: | Guangdong, China |
| Lamp Luminous Flux(lm): | 1260 | CCT: | 6000K |
| Working Temperature(ºC): | -20 - 50 | Input voltage: | AC85-265V |
| Working Lifetime(Hour): | 15000 | Warranty(Years) | 2 years |
| Light Source: | SMD | Certification: | ce, RoHS |
| SKD of PLR-SUR-6W/E-ECO | Frame | White Painted Aluminum |
| Shape | Round LED Ceiling Light | |
| Lamp Size | φ120mm | |
| Lifetime | 30000h | |
| Wattage | 6W Ceiling Light | |
| Driver | Isoluted | |
| Color Temperature | 3000/4200/6500K | |
| Input Voltage(V) | AC 85-265V 50/60HZ | |
| LED Light Source | SMD | |
| Inner packing | 1pcs/color box | |
| Working Temperature(ºC) | -20~50ºC | |
| Warranty(Years) | 2 Years |
FAQ
Q1.What is your payment term?
Normally Bank transfer or other as your request. For regular orders, terms of payment is 30% deposit and full payment before delivery.
Q2.What is the lead time?
It usually takes 25 to 35 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q3.What is your packing way?
Generally, We make OEM package according to your requirements.
Q4.How can we get samples from you?
A4:Free samples are provided,you just to need take care of the freight by below three ways.
***Offering us the courier account
***Arranging pick-up service
***Paying the freight to us by bank transfer.
Q5.How to solve the quality problems after sales?
Our after sales service department would offer you a satisfied solution as per our warranty policy.
Q6.Do you have MOQ limit for any order?
Yes, our MOQ limit is 10,000 pcs/item. However, it can be negotiated and flexible according to prevailing circumstances.
Q7.Is it OK to print my logo on led light product?
Yes. Please inform us formally before production and then confirm the design with our sales department.
Q8.Are you manufacturer or trading company?
We are manufacturer and our factory is in Jiangmen City, Guangdong province. Welcome to visit our factory at anytime.
Why Choose Us
1. Welcome OEM/ODM.
You can use your own brand or design or ours.All sample order to test and check quality. Mixed samples are acceptable.
2. About Samples.
You can make sample order to test and check quality. Mixed samples are acceptable.Sample needs 3-5 days, mass production time
needs 1-2 weeks for more order.
3.Quality control.
1)Please inform us formally before our production and confirm the design firstly based on our sample.Before the order can be
confirmed finally,we would strictly check the material dimension of the sample step by step
2)We salesman ,also as a order follower,would trace every phase of production from the beginning
3)We have a QC team ,every product would be checked by them before packe d.Our products are produced in strict quality control
system and the defective rate will be less than 0.2%.
4)We would try our best to help clients solve problems when they occurred.
4.Welcome to visit.
When you come to our company visIt us.If you want to visit the local scenic spot, our colleague will accompany you.
5.After-service.
a. In production and after delivery, we will track on time and tell your goods situation.
b. When the goods arrived, if you find any design and quality question, or difference from your samples, please feel free to
contact us, we will find the question and solve it with you.
C.during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
