Complaint
Profiles | 1. 6063-T5 high quality thermal break aluminium profile, thickness 1.2MM-2.0 MM |
2. 6063-T5 high quality non-thermal break aluminium profiles, thickness 1.2MM-2.0 MM | |
Glass | 1. Double tempered glass |
2. Tinted glass, Low-E glass | |
3. Single tempered glass | |
4. Laminated glass | |
Hardware | 1. German brand: HOPPE, Roto, Siegenia, etc. |
2. Chinese brand: Kinlong, HOPO, etc. | |
Mesh | 1. Stainless steel security mesh |
2. Aluminium security mesh | |
3. Fiberglass fly screen | |
4. Retractable fly screen | |
Finish | 1. Powder coated |
2. Anodized | |
3. Electrophoresis | |
4. Wood grain | |
5. Fluorine carbon coated |
Q:How can I know your price?
A:The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you.
1) Shop drawing / window schedule to show the window dimensions, quantity and type;
2) Frame color;
3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q:What is the standard size of your windows and doors?
A:Our product is CUSTOMER MADE. We always manufacture windows and doors according to buyer's dimensions.
Q:What is your delivery time?
A: 30~45 days after deposit and drawing confirmed
Q:What is your standard color for aluminum frames?
A:Powder coating (Frost black and Sliver grey)
Q:What is your payment terms?
A:Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.
Q:What is your warranty ? What do we do in case of problems?
A:10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.
Q:What kind of service will you provide?
A:We are able to provide the engineering as well as supervising service to guide installation our windows and doors.
