Complaint
| Q1: | Is it all right to make customer's own brand name? |
| A: | yes,we can provide OEM service for customer |
| Q2: | Are you a manufactuer or trading company? |
| A: | we are manufacturer and we have own tranding company |
| Q3: | Can you do the design for us? |
| A: | yes ,we can. but customer need to pay design fees,if bought a lot is free design |
| Q4: | How can I get a sample to check your quality? |
| A: | by Sample order |
| Q5: | Is the sample free,and How long can I expect to get the sample? |
| A: | No free sample,but sample order have 15%off . Time depend on how far you are . |
| Q6: | Packaging & Shipping: |
| A: | depend on which place.normally by shipping.if customer have other request,we can bargain. |
| Q7: | What about the lead time for mass production? |
| A: | 3 DAYS |
| Q8: | What is your terms of delivery? |
| A: | FOB CIF CFR |
| Q9: | What's your payment term? |
| A: | 1 month |
| Q10: | When can I get the price? |
| A: | Within 12 hours |
| Q11: | Where is your company? |
| A: | ZHEJIANG province,taizhou city |
| Q12: | Where is your loading port? |
| A: | Normally is NINGBO SHANGHAI, we can accept other loading port |
| Q13: | How soon we can get email response from your team? |
| A: | Within 12 hours |
| Q14: | If we have some other product requirements that your page don't include, can you help to supply? |
| A: | yes ,we can. but customer need to pay design fees,if bought a lot is free design |
| Q15: | Does your product have warranty service? How long is the warranty period? |
| A: | one years |
| Q16: | How long is the delivery period of the product? |
| A: | Depend on quantity,normally 1-10days |
| Q17: | What quality certifications do you have? |
| A: | ISO ,CE |
