Complaint
| Item Name | Genuine Leather Mouse Pad |
| Material | PU/Geniune Leather/ Felt or customized |
| Product size | 34.5x26cm or Customized Size |
| Logo | Printing, hot stamp, embossed, or laser engrave |
| Color | Black/Grey/Brown/Pink or customized |
| Sample Time | Free samples within 5-7days |
| Shipping time | 20-25working days |
| MOQ | 100PCS |
| Features | Eco-friendly, Fashionable, Non-slip, Practical |
| Shipping | By air,sea or courier(UPS,DHL,FEDEX,EMS,etc |
| Payment Terms | T/T(30% deposit,70% balance before delivery), West Union, PayPal |
| OEM | Accept logo, Color, Material, Packing etc. |
Q1: Can the sample cost be refunded or deducted from the payment for goods?
A1: Yes, it can be refunded in the order when the qty reach 500pcs.
Q2:Can the mould charge be refunded or deducted from the payment for goods?
A2: Yes, it can be refunded when the order qty reach 1000pcs.
Q3: What is your sample time?
A3: Usually about 5 ~ 7 working days.
Q4: What is your mass production lead time?
A4:Usually about 15 ~ 20 working days.For a precise time, to case by case.
Q5:What is your MOQ[=Minimum Order Quantity]?
A5: Generally speaking, 100pcs per style per color
Q6: Can you do a custom logo on the products?
A6:Yes,the custom logo can be done on the products by:embossing,foil-stamping,silk-screening,laser engraving, or embroidering.
Q7: Can we order the color we want?
A7:If the order quantity meets the MOQ of dying the material, it can be customized as per Pantone No..
Q8: What is your working time?
A8:Monday to Friday 08:30~ 18:00(Beijing Time).If any emergency,we are reachable at any time by mobile.
Q9:To whom should we send our complaint about your product or service?
A9: Please kindly write down your complaint with all details and send to us. Our Customer service representative will reply to you in 24 hours.
