Complaint
Q: Are you a manufacturer or a trading company?
A: We are an over 30 years experienced manufacturer of angle grinders, vibrators, welding machines, air compressors, cut-off machines, drill presses, etc.
Q: How is your quality control?
A: We have QA & QC department to make sure qualified products us.
income raw material inspection and first unit sample confirmed by QA before assembling; processing, duration & performance testing carried out by QC before packing by 100%;
finished products will be sampling survey at 18-25% before shipping.
Q: What is the package for your products?
A: We have a variety of packing for different items: Color box; brown box; Honeycomb box; wooden case. Or extra outer packing according to the client's requirement.
Q: How about the leading time?
A: testing samples need 5-10 days to prepare, full container loading 20-30 days normally, peak season or more than 20x40HQ containers will be 30-50 days.
Q: What's your payment term?
A: The general payment term we are working with is T/T, 20-30% as a deposit, the balance before shipment or at sight the BL copy, other payment terms such as L/C at sight more than that can be negotiable.
Q: How about the shipping cost?
A: For small quantity orders, the goods could be delivered to you via express couriers, such as DHL, FEDEX, and so on, we have longterm cooperation with them. If the order quantity is large, the goods would be shipped by sea. We'll advise the way of shipping and quote the shipping cost for your checking in advance, you also can ship by your shipping agent.
Q: Do you also sell replacements for your machines?
A: Yes, replacements for our products are available. 3-5% free charge of easily damaged parts provided by us within a 1-2 years warranty, order quantity up to 1000pcs per item, we can give one to 5pcs quick-weak replacements.
