Complaint
REDLIFT Equipment maintains a liberal warranty program to insure ultimate customer satisfaction in the event of component failure. This program covers all of REDLIFT's material handling equipment. The intent of this warranty manual is to set forth policy, procedures and limits of the program, and to expedite the proper handling of warranty claims. Your attention to the details of the program will assure resolution of warranty claims with a minimum expenditure of time and effort.
GENERAL WARRANTY POLICY FOR DEALER
VERY IMPROTANT :
<1> To guarantee REDLIFT's warranty policy and provide better service to end user, all REDLIFT authorized dealers are request to purchase initial stock parts according to REDLIFT suggest parts list or at REDLIFT's description.
<2> REDLIFT will give credit parts (ship via the nearest sea shipment) to dealer for those stock parts used for warranty, with complete service paper work request to be return toREDLIFT
<3> For Dealers who's parts purchase percentage reaches 3% for forklift, 5% for warehouse equipment,2% for handling equipment- of their annual products purchase, REDLIFT will give credit parts (ship via the nearest sea shipment) which worth the claimed parts original purchase value for those out of stock.
PRINCIPLES:
REDLIFT Equipment only provides warranty for equipment failure caused by original quality problem, and only extend to the original purchaser.
Any warranty policy from REDLIFT is not available for but not limited to any of the following:
<1> Warranty claim report not being sent back to REDLIFT and authorization.
<2> Equipment modified or design changed or parts replaced not approved by REDLIFT
<3> Equipment being used in improper environment, such as cold storage area (except those with cold storage protection), overheating area, dusty area, moisture area, etc.
<4> Equipment damaged by improper storage / using or accident.
<5> Equipment used beyond rated capacity.
<6> Equipment not be provided by proper maintenance.
<7> Failure to follow operation manual instruction.
<8> Painting scratch caused by shipping pumping is not included in warranty policy, should declare to insurance company as soon as container unload, with enough evidence.
REDLIFT WARRANTY FOR PARTS:
<1> Warranty is for parts only. See detail warranty parts and valid time under each equipment warranty.
<2> Any warranty part is provided by REDLIFT as FOB CHINA.
Warranty time start:
Start from the day firstly shipped from REDLIFT Equipment Co., Ltd.
Warranty due to shipment:
If it is found that the shipment has been damaged in transit, please do not return it to us, but notify and file a claim with the carrier and take necessary picture evidence, to reserve the right claim to insurance company at once. Failure to follow this procedure will result in refusal by the carrier to honor any claims with a consequent loss to the consumer.
