Complaint
Q1 : Why choose us ?
A : Palsun products are with low MOQ , high quality that can meet US or EU standard . We provide high level service , accept OEM and Trade assurance order. You can shop without worries.
Q2 : What is the price term ?
A : The price listed is EXW price. There might be additional forwarder costs depends on different forwarder and shipment method.
The price may fluctuate due to material cost / labor cost / exchange rate change. Please consult our sales people before
confirming an order.
Q3 : Does the product price include logo ? How can I make my custom logo and packaging ?
A : The listed product price does not include logo , the product usually use poly bag packaging . You can contact our sales for specific price if you need logo or custom packaging.
Q4 : How long do you need to produce the goods ?
A : For product that is in stock, we can deliver to you in 5-10 days. Regular lead time for mass production is 20-45 days
depending on order quantity.
Q5 : How to place order and arrange payment ?
A : You can contact our sales to draft PI or trade assurance order for you or you can press " start to order " button on Alibaba .
Q6 : What is the payment term ? How can I arrange payment ?
A : We accept TT / LC / Trade assurance payment.
Q7 : How long can I receive the goods ?
A : For air shipment it takes about 3-10 days. For sea shipment, It usually takes about 15-45 days depending on destination port.
