Complaint
| Model# | VOLT | LUMENS | EEL | ANGLE | CAP | RA | CCT Light color | PF | Warranty | Dimension | LIFETIME |
| OR/09W | 85-265V | 810Lm | A+ | 360° | G13 | 80 | 3000K 4000K 6500K | >0.50 | 2years | 26x600mm | 30000H |
| OR/18W | 85-265V | 1620Lm | A+ | 360° | G13 | 80 | 3000K 4000K 6500K | >0.50 | 2years | 26x1200mm | 30000H |
| OR/24W | 85-265V | 2160Lm | A+ | 360° | G13 | 80 | 3000K 4000K 6500K | >0.50 | 2years | 26x1500mm | 30000H |
Q1: Can you provide free sample?
A: Yes, the courier fee should be shouldered by your side.
Q2: What about the lead time?
A: Sample needs 2-4 days, mass production time needs 25-30 work days for order quantity.
Q3: Do you have any MOQ limit ?
A: Yes.
Q4: How's your warranty?
A: 1-5 years warranty based on different price range.
We will replace the products or accessories for our customers, if the damage is caused by our side not man-made.
Q5: Is it OK to print my logo on led light product?
A: Yes. It is ok .
Q6: What's ur After-Sale Service?
A: Quick reply on customers' questions; If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.
Q7: Can I visit your factory?
A: Sure, you are welcome. We located in Zhejiang, welcome your visiting!
Q8: Are you factory or trade company?
A: We are factory with more than 10 years experice in making LED indoor lighting.
Q9: How to deal with the faulty of products?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly,We offer 0. 3-0.5% extra parts or products in ur order .
Thirdly, during the guarantee period , we will send new one .
Q10: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by sea .
