Complaint
Experience: An engineer with an average of 15 years of experience.
Energy saving: Compared with traditional lighting fixtures, it can save up to 80% energy.
High light efficiency: 100-180 lm/w.
Long lifespan: greater than 50000 hours.
Convenience: Most existing fixtures are available and easy to replace.
Certification: ROHS, CE, TUV certification.
Warranty: 3-7 years warranty.
Advantage: Most of us are patented products with competitive prices. New products can also be designed according to customer requirements.
Fast delivery time: Samples within 3-5 days and bulk orders within 15-30 days.
From the first floor to the sixth floor, from kit die-casting to production assembly, our advantage is that we have a mature product chain that supports us from production to sales to after-sales, so that you have no worries.
Q1: Are you a factory or a trading company? Where is your company located?
A1: We are 100% a factory, not a trading company. Our company is located in Jiangmen, China.
Q2: What is the warranty for our lights?
A2: Our lights have a 3-5 year warranty.
Q3: How do you ensure quality?
A3: We are using four QC processes to ensure quality: 1 Raw materials; 2. Midway through production; 3. Conduct final QC tests one by one after 12 hours of aging; 4. QC conducts spot checks on packaged products.
Q4: What if there are quality issues caused by our reasons during the warranty period?
A4: Firstly, take photos or videos as proof and send them to us, and then we will replace them for free.
Q5: Accept OEM or ODM?
A5: Yes, we can do OEM and ODM, and the logo or packaging on the lamp can be used.
Q6: If we have our own market position, can we receive support?
A6: Please let us know your detailed market requirements, and we will discuss and provide useful suggestions to find the best solution for you.
Q7: What is your minimum order quantity? Can I order a small amount for testing during the first order?
A7: For new customers, we accept small orders to establish mutual trust and long-term business relationships.
Q8: What is your suggested transportation method?
A8: Small packages delivered through courier companies such as DHL, FedEx, UPS, etc; Airfreight larger packages; Large packages passing through ships.
Q9: How many days will the sample be completed? How about mass production?
A9: Sample production usually takes 5-7 days. The lead time for mass production will depend on the quantity.
Q10. What is the payment method you accept?
A10: telegraphic transfer, letter of credit, Western Union, MoneyGram. We can discuss it case by case.
Q11: May I visit your company?
Welcome to visit our factory, it is our honor.
